Returns & Exchanges

Exchange Policy:

All sales are final. No refunds.

We will exchange the size or style only if it is within 10 days of your delivery date. All items must have not been worn and liners must be in place. Due to health regulations, undergarments that are soiled, worn, damaged, or laundered will not be accepted. If we receive such goods your account will be charged $15 and the items returned to you.

In order to do an exchange you must first call us to be assigned an Authorization Number. This number must be clearly written on the front of the package you return to us. We must receive the item you are exchanging within 10 days of the time you were issued the Return Authorization Number.

Shibue Couture Inc.® holds a No Warranty policy. Once removed from the package (unless a manufacture defect), we are not responsible for any damage that occurs. Shibue Couture Inc.®'s lingerie are very delicate and experience normal wear and tear and adhesive will lose its adhesiveness over time.

All International sales are final. No returns or exchanges.

Shibue Couture Inc.® Canada is not responsible for any duties/taxes for international sales.

Some items may appear a slightly different shade in person.

In the unlikely event the merchandise is damaged or defective, we will replace it at no charge.

Care Instructions: Shibue Couture garments are constructed of the finest fabrics and trim that are extremely delicate in nature. Our garments are fine lingerie and must be cared for in the same manner. While Shibue Couture panties can be worn pool or ocean side, they are NOT intended for any water activities or long periods in the sun with exposure to sweat & oils. Wearing in public for sunning is not recommended.

All garments should be hand washed in cold water with very mild soap (such as specialty lingerie detergent). DO NOT USE WOOLITE! Lie flat or hang to dry.

For Returns: Ship your package prepaid and insured, for your protection, in case of loss to:

Shibue Couture Inc.® Canada
470 Industrial Avenue
Woodstock, Ontario
N4S 7L1

Phone: 416-229-9462